1. Who we are

We’re TW Creative, a UK-based creative agency.

Our registered office: [Insert full address]

Company number: [Insert company registration number]

Email: info@twcreative.co.uk

2. What personal data we collect

We may collect and process the following types of personal information:

• Name and contact details (e.g. email address, phone number)

• Project information you share with us via forms or emails

• Website usage data through cookies and analytics tools (e.g. browser type, location, time spent on site)

We only collect this information when you provide it voluntarily or when it’s necessary for the site to function.

3. How we use your information

We use your data to:

• Respond to enquiries or project discussions

• Understand how people use our website so we can improve it

• Send relevant updates or marketing emails (only if you’ve opted in)

• Deliver our services if we’re working together

We do not sell or rent your data. Ever.

4. Legal bases for processing

We rely on the following lawful bases:

• Consent – for sending marketing emails or collecting optional cookies

• Legitimate interest – to improve our website and respond to queries

• Contract – when we’re providing services to you

5. Cookies & analytics

Our website uses cookies to improve your experience. We may use tools like Google Analytics to collect anonymous usage data. You can manage cookie preferences through your browser settings or via our cookie banner.

[Optional: Link to separate Cookie Policy]

6. How we store and protect your data

We store your data securely using reputable platforms with appropriate safeguards in place. We only keep it for as long as necessary — for example, for the duration of a project, or to comply with legal obligations.

7. Who we share data with

We may share data with trusted partners (like website or analytics providers) strictly for the purposes outlined above. We do not share data for advertising or resale. We will only share data if required by law or with your permission.

8. Your rights

You have rights under UK data protection law, including to:

• Request access to your data

• Ask us to correct or delete it

• Object to or restrict how we process it

• Withdraw consent at any time

To exercise any of these rights, contact us at: info@twcreative.co.uk

9. External links

Our website may link to other websites. We’re not responsible for how those sites handle your data — please check their own privacy policies.

10. Updates to this policy

We may update this privacy policy from time to time. When we do, we’ll update the date at the top of this page.

11. Questions?

If you have any questions about this policy or how we handle your data, email us at info@twcreative.co.uk.